About the Diffuser
How does the diffuser work?
Our diffuser design relies on our iconic hourglass shape, innovative wood core, and the natural mechanisms of gravity, saturation, and evaporation. As the fragrance oil drips top to bottom, it saturates the wooden core, which has been designed for the oil to flow at the perfect intervals so that it evaporates off throughout the day, filling your space with subtle aroma.
Is the diffuser easy to assemble and store?
Each box comes with detailed instructions, and you can view a quick tutorial here.
We recommend keeping all the packaging (including the end caps) for future storage.
How often should I turn over my Hyascent?
It depends how much fragrance you want! For rooms 200 square feet or smaller, once a day is great. After you assemble your Hyascent, the wood core will be ready for priming. Turn it as many times as possible in the first 24-48 hours to prime and saturate the wood core with the fragrance oil. After the initial priming, turn over the diffuser at least once a day to maintain the scent.
How long does it last?
The diffuser is everlasting and refillable with the same scent. If you turn your Hyascent once or twice a day, the scent should last six months or more.
How does a Hyascent hourglass diffuser compare to a reed diffuser?
A single fill of the Hyascent diffuser lasts 3 to 4 times longer than a typical reed diffuser. Furthermore, the fragrance oil is fully contained in the vessel while a reed diffuser is traditionally an easy-to-spill open glass.
Do you sell refills?
Yes! You can order yours here.
What size are Hyascent diffusers?
Our diffusers are 6" tall by 4 1/2" in diameter. Each product package is 14”long x 3 1/2”high x 5 3/8" wide and weighs 3.1 lbs
About the Scents
Will the scent fill my home?
Hyascent is designed to bring a subtle fragrance into specific areas or rooms of your home. Turn it over at least once or twice a day, and the scent will slowly become more noticeable, more often.
What kind of oil is in the diffuser?
Our signature fragrances are custom formulated in one of the finest perfumeries in France. The oil inside is similar to what you'd find in a bottle of your favorite designer perfume.
Is the oil natural?
Unfortunately, there is no all-natural way to create a stable scent; the molecules you find in raw materials are very fleeting and must be bonded to achieve a lasting effect. Our formulation underwent more than three years of research and development in order to meet the highest California health and safety standards.
Shipping and Returns
What is the return policy?
Review our return policy via this link.
Do you ship overseas?
We ship (almost) anywhere! Add your address during checkout for exact
details.
Can I include a gift message?
Click the gift option at checkout to indicate your order is a gift. We’ll make sure the price is not shown on the packing slip.
Caring for my diffuser
How do I care for my Hyascent?
We recommend flipping the diffuser a maximum of two times a day and
not interchanging fragrances.
Can I get a different Hyascent fragrance as a refill?
Hyascent’s ingenuity is that the wood is continually primed with the accompanying scent. We do not recommend switching scents on the same diffuser. You’ll end up with a mish-mash of fragrances.
Can I use another oil with the diffuser?
Hyascent’s fragrances are specially formulated to have a consistent level
of drip, saturation and viscosity with our handmade diffuser. We do not recommend
using other oils because they may cause leaks and degrade the wood.
Are there any precautions I need to take with my Hyascent?
We recommend following the same safety measures you would take with
any liquid containing chemicals not intended for drinking. Hyascent could cause an
allergic reaction and may be harmful or fatal if swallowed, so keep it out of reach of
children and pets. Avoid contact with eyes, skin and hair. Avoid contact with furniture,
fabrics and finished surfaces, as liquid may seep out and spillage may cause permanent
staining and/or damage to furniture or other household items.
Is your fragrance made from essential oils?
Our scents are all made of premium perfume oil, similar to what you find in your favorite designer perfumes.
Is Hyascent pet-friendly?
We recommend keeping the diffuser out of your pet’s reach and not allowing pets to come in contact with the wood core.