Hyascent Return Policy

Updated November 20, 2024 

All diffuser returns or exchanges must be postmarked within thirty (30) days of the purchase date. Your Hyascent diffuser must be returned in its original packaging.  This includes the outer sleeve, hinged box, baggie and tie for the wood core, and instructions.  To repeat, diffusers cannot be returned without ALL of their original packaging.

All refill sales are final. 

RETURN PROCESS

To return an item, please email customer service at support@hyascent.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided with your RMA.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Diffusers without all of their original packaging
• Diffusers postmarked more than 30 days after the purchase date
• Refills

For defective or damaged products, please contact us at support@hyascent.com to arrange a refund or exchange.